Delivery Information
We aim to fulfill delivery within the timescales agreed. In most cases, deliveries are made within 14 days, but this may sometimes be longer depending on your location.
Some deliveries are free, but delivery costs and timescales vary depending on the product you are ordering and your location in the United Kingdom.
In all cases, please refer to our delivery and purchasing page or give us a call on 07947 851 201.
Frequently Asked Questions
What should you do if you have not heard from us?
If you have not heard from us, please give us a call on 07947 851 201.
What happens if I am not in for a delivery?
All customers will be called to confirm a delivery date and then called the day before or on the morning of delivery to confirm a time slot. If delivery is failed due to no answer and presuming delivery is attempted within the time slot agreed a re-delivery charge will be applied. This will be discussed with you by a member of our customer service team when re-booking delivery.
How can I track my order?
To track your order please call us at 07947 851 201 and a member of our customer service team will be happy to help.
Delivery Areas
Areas We Do Not Cover
- Scotland Or Scottish Offshore Islands*
- Scottish Highlands including PA, PH & AB
- Northern Ireland
- Isle of Man
- Isle of Wight
- Republic of Ireland
- Other Channel Islands
If you wish, you can organize your courier to collect from us, any damage or delays will not be the responsibility of Sussex Pine Online.